I Got Emotional in Front of a Brand New Client
And it’s the best relationship-building you can do.
It was time to meet a new enterprise client for the first time. Late one afternoon, I headed to the kitchen area where the key stakeholder and their team were after running a workshop.
I nervously introduced myself and explained my position in the usual fashion of job title, department, and time at the company in months.
Nothing remarkable happened in the initial introduction and I sat there and listened to how the day went. Hearing a woman who hadn’t been in the country for long, talk about technology, was refreshing and intrigued me.
Half an hour in, I had to leave to attend a brief meeting. At the conclusion of the internal meeting, I returned to where the key stakeholder was positioned in the kitchen having a few refreshments. Myself and a colleague began talking to her, but not like a customer — more like a long lost friend without all the complications and expectations of business.
Somehow we got on to the subject of homelessness and the way humans treat each other. In what can only be described as passionate flow (a term I just coined), unintended words began to come out of my mouth.
