I Hate the HBO Max App

It’s a terrible experience for my viewing needs

Jimmy Chang
Nov 28, 2020 · 6 min read
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Image from HBO
  1. I need to skip past the “filler” parts of an episode
  2. After finishing the pilot, I need to look ahead at upcoming episodes and determine if the show is worth continuing

HBO Max has a limited content assessment experience

When I think of a high-level video streaming experience, it roughly follows this journey:

  • Content assessment: you do some research to determine if it’s worth investing your time
  • Initial viewing: you watch the first X amount of minutes to experience first-hand how good it is
  • Go/no-go decision: after X amount of minutes or episodes, you decide to invest your time to watch the whole thing
  • Optional secondary go/no-go: depending on the length of the movie or TV series, you may reassess if you want to continue watching later down the line
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Image source from HBO Max.
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Image source from Amazon
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Image source from Amazon
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Image source from Netflix

HBO Max doesn’t let me easily move through episodes

Okay, let’s say I decided that His Dark Materials isn’t for me, and I’d rather watch Euphoria.

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HBO Max has no Next Episode button, while many competitors do.
  1. Go through four clicks on the web app (pictured below).
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HBO Max has no “season overview”

So I finished the Euphoria pilot, and I’m not sold if I should watch the whole season.

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Closing Thoughts

You’re probably wondering why I continue to use HBO Max, even though I hate the app.

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Jimmy Chang

Written by

Tinkerer and cryptonaut. PM in fintech, former Chief of Staff and management consultant. I’m posting my unorganized thoughts here weekly!

The Startup

Medium's largest active publication, followed by +754K people. Follow to join our community.

Jimmy Chang

Written by

Tinkerer and cryptonaut. PM in fintech, former Chief of Staff and management consultant. I’m posting my unorganized thoughts here weekly!

The Startup

Medium's largest active publication, followed by +754K people. Follow to join our community.

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