Minding your P’s and Queues: Flow Management by Queueing Theory

Queuing theory is the study of queueing or waiting in lines. According to Reinertsen’s , Principles of Product Development Flow, queues profoundly affect the economics of product development. They cause valuable work products to sit idle, waiting to access busy resources.

Intrinsically, everyone understands the basics of queueing. Think about the last time…