Seeing and Not Seeing

How we see design, what we see when we look, and what it means to us is not universal, and that is the point. Design is not data, not facts, not fixed narrative. Design has embedded meaning(s) but not all of them are visible, to all of us, all the time.

A few years ago we were working with the NYC Department of Probation to redesign the abysmal waiting rooms (more like prison holding rooms) that adults and juveniles were forced to wait in (sometimes for hours) for their regular appointment with a probation officer.