Software Quality, Bugs and SLAs

Rushabh Doshi

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Oct 19, 2019 · 8 min read

This post is also available as a live Coda doc. You can copy it, connect it to your JIRA, and customize it to suit your needs.

Your app feels buggy. There are lots of small quality issues, and it crashes now and then. The engineering team is buried in bugs: they don’t know which ones to address first. What do you do? How do you get the product feeling great, the engineering team feeling productive and proud of delivering a high-quality product, pumping out features while keeping the bugs down?