The Startup
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The Startup

The 30,000 Foot View: What CX Job Descriptions Tell Us about Company Values

Not too long ago, a potential job made its way into my inbox.

It was a job description for an Onboarding Experience Lead at United Airlines. While I’m not in the market for a new job, I’m always intrigued by how customer experience roles are crafted, positioned, and written — particularly amongst brands that fall on extreme sides of the…

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Amy Shioji

Amy Shioji

cx ninja. ultra runner. never met a carb i didn’t like.