The Startup
Published in

The Startup

The Social Consequences of Operational Efficiency

Efficiency reduces costs, but at what price?

Think back to the last time you ordered something at a fast food restaurant. Maybe you were in line for a few minutes, but shortly after arriving you had food in your hands and you were on your way. And to offer that level of consistent service, someone had to design it that way.

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Amanda Silver

Workplace researcher and storyteller; passionate about using operations to improve jobs. Subscribe to Workable for news on changing work: https://bit.ly/2LAonT2