The Untapped Potential of Intelligent RPA
Exploring the business benefits of augmenting RPA with artificial intelligence
Cognitive Robotic Process Automation adds artificial intelligence capabilities to traditional RPA tools. This enables RPA systems to learn and adapt to new situations and improve business processes. Businesses that adopt cognitive RPA can realize cost efficiencies at scale, become more responsive to customers, and ultimately redeploy employees to higher-value activities.
Despite the benefits offered by intelligent automation, a recent survey by IDG revealed that under 50% of US and European enterprises have deployed intelligent automation. That signals both untapped potential and underlying challenges to adoption, which we will explore throughout this post.
We will cover the difference between regular and cognitive RPA. We’ll then look at two leading cognitive RPA vendors, UiPath and Automation Anywhere. Finally, we will consider key takeaways for business leaders tasked with implementing cognitive RPA solutions.
Robotic Process Automation is not AI
Robotic Process Automation (RPA) software automates manual, rule-based and repetitive tasks that are usually handled by employees.
