The Startup
Published in

The Startup

What a Great Customer Experience Feels Like

It’s about putting your existing customers first, and meeting them with genuine connection

Man at point of sale smiling at woman paying. Photo by Clay Banks on Unsplash.

What does a great customer experience feel like? I have thought about this for a long time, both professionally as a consultant to several retail startups, and as an individual consumer, surveying the landscape from Target to Tiffany’s. And…




Get smarter at building your thing. Follow to join The Startup’s +8 million monthly readers & +756K followers.

Recommended from Medium

Are Ads Really That Bad?

Brands Need to Adjust to a Quarantine State of Mind

The Waterslide in the Dessert

Why Apple Has Relied on Unknown Musicians for Decades

What Is Performance Marketing in Ads?

Im writing an (e)book

Launching With Facebook Ads: How to Sell More With Facebook

Facebook Ads

Top 4 Reasons Why Startups Need Branding to Develop Faster

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Alex English

Alex English

Writer, thinker, aesthete. Website:

More from Medium

A Practical Framework To Develop Products Or Services

Startups, Innovation and Process

Will the 2000-year-old Japanese tradition of Hanko seals go digital?

All the Small Things

Artwork by Nidhi Singh Rathore