What the city of love taught me about empathy and building products

Gabrielle Bufrem
Nov 5 · 5 min read

Empathy 101: what is empathy and why it is essential for building products

Empathy is the ability to understand what others are experiencing as if we were feeling it ourselves. It is the ability to put ourselves in someone else’s shoes. Empathy becomes crucial when building great products because it…

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Gabrielle Bufrem

Written by

I manage product managers at Pivotal in San Francisco, I love speaking and writing about product, and I train PMs through Mind the Product.

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