The Startup
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The Startup

When Customers Leave, What They Don’t Say is Important

How to keep customers and provide excellent service

Empty chairs. Photo by Caroline Attwood on Unsplash

Over a year ago, I ate in a restaurant, and the server was rude to me throughout the meal. Because of that, I didn’t go back to that restaurant for a long time.

When I did give them a second chance, I found that the restaurant was completely empty at what…

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