Why The Future of Business-to-Consumer Communication is Text-Based

How Business Owners Must Cater To ‘Generation Mute’

Mobile messaging — the future operating system for business communication. Illustration: Ariane Frida Sofie

A nasty spider bit my friend Josh! Here in Bali, Indonesia, it happens more often than you’d think. Paradise has its price. But don’t worry! Josh sent a photo of the bite to his doctor over WhatsApp. Moments later, he learned the name of the right medicine. Another…