Joining Forces with Agero: Swoop’s Next Chapter
Delivering Roadside Assistance and Towing Automation at Massive Scale Together
Six months ago Swoop detailed our vision for transforming the roadside assistance and towing industry. We focused on two primary objectives — developing a dispatch management platform to help local providers serve their customers, and partnering with customer centric brands to deliver roadside assistance with exceptional customer service. In doing so, we hoped to drive better outcomes for all parties by:
- Empowering local roadside and towing companies to operate with more efficiency and transparency, and less paper processes
- Matching drivers with the fastest service and delivering Uber-like real time transparency for flat tires, lockouts, and breakdowns
- Helping car makers, insurers, and fleets drive higher NPS and Customer Satisfaction
Over time, Swoop hopes to assist every towing company in the country deliver excellent service to their customers, and that’s why today, we couldn’t be more excited to announce that Swoop has been acquired by Agero, the largest and most scaled operator of roadside assistance solutions in North America. This combination enables us to more quickly expand our distribution and impact more customers with our software platform. You can read Agero’s official press release here. We will continue to work as an independent solutions provider with the brands we’ve proudly partnered with since our company formation.
Founded 45+ years ago in Medford, MA, Agero offers roadside assistance solutions for marquee insurance and auto manufacturers. Today, Agero protects more than 80M consumers with roadside policies, delivering roadside assistance to 10M people every year.
That scale requires massive coordination between contact centers, local service providers, and software to tie it together. In powering such a critical part of our transportation ecosystem, Agero is in an incredibly strategic position in the coming future of connected and autonomous vehicles.
Agero’s 45+ years of experience in the industry provide Swoop a wealth of knowledge to draw from, and their financial backing and support enable us to double down on our vision for the industry.
The Future for Swoop is Brighter than Ever
Service Provider Community
Swoop has built a true tow industry solution that is simple, intuitive, powerful, fast, and allows the nation’s best operators to focus on what they do best, helping customers get back on the road quickly. Partnering with Agero gives us the opportunity to reach more local providers, rapidly evolve our feature set, and further our market leadership in simple and effective solutions for service providers.
We are humbled by the local service providers who’ve trusted their daily operation to our platform, and we continue to be excited to work hand in hand with these companies to solve their unique pain points. Click here to learn more about our software for local service providers.
Our Team
The Swoop team will remain independently managed and based out of our San Francisco headquarters. As the industry changes and moves into more connected and autonomous vehicles, we will remain committed to supporting our local service providers to be equipped for the future. More importantly, we’re hiring! As a result of the partnership with Agero, Swoop plans to grow our team to 30+ people in the coming months, and you can see available roles here.
An Unparalleled Roadside Combination
Agero’s 45+ years of roadside platform intelligence and contact center scale coupled with Swoop’s powerful service provider dispatch platform, strengthens our position as a leading provider of roadside solutions to car makers and insurers. While buyers of roadside assistance have recently had to choose between innovator and incumbent, Agero and Swoop now offer the unique opportunity to have the best of both worlds.
Together, we continue to build our digital API solutions, and we look forward to being the preferred digital solution for connected vehicles, mobile applications, and consumer focused brands. Click here to learn more about our industry solution.
A Special Thanks to Everyone Along the Way
The Towing Community has been the heart and soul of Swoop since our launch in 2015. We learned the intricacies of this industry from the eyes of the local tower, both large and small, and we’ve built friendships that will last a lifetime.
We can not thank our investors Founder Collective, Slow Ventures, SV Angel, Entree Capital and all of our angel investors enough. They took a bet on a first time founding team in a unique industry that they knew nothing about. They trusted our vision and helped us execute with guidance, capital, and most importantly, friendship.
Cheers to an exciting future!
-Sameer, CEO & Co-Founder, Swoop
San Francisco, CA
