Roadrunners USA Delivers Superior Service Through Swoop

Roadrunners USA uses Swoop to operate with greater control and deliver superior customer service.

Established in 2005, Roadrunners USA is a top rated road service organization and 5 time recipient of the ACE Award (recognizing the top 1% of the industry’s service providers). Roadrunners USA serves the greater Miami, FL metro area with over 10 road service trucks. Like any towing or road service company, Roadrunners USA was looking to streamline and improve their operations so that they could focus on what they do best — providing amazing roadside assistance to their customers.

“Our main priority is to take care of our customers, but it’s not easy to do that without the proper tools. Swoop not only gives me the tools to deliver better service, but it makes my job easier. It puts me back in control of my operation. I needed a simple way to track my drivers and manage them more efficiently, and now I can provide more accurate ETAs because I can literally see the exact street corner at which one of my trucks is located.” said Hernel Lopez, owner of Roadrunners.

Swoop makes it simple and easy to get started, with no hidden fees or implementation costs. Hernel was thrilled with how easy the onboarding process was for his team: “My drivers love the app, they’re confident with it. It was an easy transition for them, and a couple of them didn’t need any direct training on it — they just downloaded and were off to the races.”

Swoop also uses automated texting features to bring unprecedented visibility into customer satisfaction by enabling customers to review their experience. Hernel describes how he loves “seeing the reviews come back in real time. It’s really cool being able to see my drivers knocking it out of the park job after job.”

Towing and road service companies of every size choose Swoop as their preferred software solution. The reasons are clear: Swoop is a powerful yet incredibly easy to use towing management platform that enables service providers to run their jobs as efficiently as possible while providing excellent service to their customers on the side of the road. Swoop offers dispatching tools, credit card processing directly in platform, motor club integrations, customizable rates, mobile apps, truck tracking, photos, damage waivers & signatures, invoicing, and much more.

If you want to learn more about Swoop, call the sales team at 415–360–3328 or sign up for a free trial at joinswoop.com.