User Case of Syrve MENA and Patron Meat House UAE: “Great collaborations start with a common mindset”
How the one system can solve all the restaurant problems? The founder of Patron Meat House, Dr. Ibraheem Al Ya’arobi, discussed the role software plays in maintaining the speed and high-quality service of the restaurant business.
About the client
Patron Meat House is a well-known local restaurant brand in Abu-Dhabi (UAE) famous for the quality of meat and its service. The restaurant is the first branch of a plan to open a chain of luxury restaurants, inside and outside the UAE. A plan was set by an Emirati company which has been working in the tourism and hospitality sector for the past 20 years. Patron Meat House’s Chef Güngör spent almost the same period working in luxury restaurants. Patron Meat House’s first branch in Abu Dhabi was opened in November 2019 on the Corniche with a spectacular view of the sea in Al-Bahar Beach. Dr. Ibraheem Al Ya’arobi created a restaurant for families and guests where they can experience the atmosphere, good service, and perfect quality of the food.
Patron Meat House is a hit among meat lovers in Abu Dhabi, and the staff has to serve hundreds of visitors daily. Guests of Patron can have exquisite dinners of ottoman cuisine, steaks and beverages. The restaurant’s staff is very well trained, and Patron’s team can serve 250 guests at the same time.
Why did the client choose Syrve?
Patron Meat House did a lot of homework looking for the best tech solution that can support the restaurant and its system: starting from the cloud, viewer system, financial reports, and affordable prices to the fast support team and back office of the company. The restaurant spent months on this long study and looked for tens of companies to find Syrve that can support all the steps of restaurant work and solve all technical difficulties.
Restaurant business works fast by minute, so any delay in an order taking or reaching the POS or the kitchen could be a huge problem. Syrve can cover all the issues: when the waiter takes the order, the order reaches the kitchen and the POS in the same minute.
“Syrve is the best solution for us. We appreciate its great support team and very good price. Everything can help us to move step by step: starting with taking the orders, the inventory, and the clear reports. All of these things we found in Syrve! The company team is supporting us to increase our profits, move forward, and develop our restaurant,” — Dr. Ibraheem Al Ya’arobi, the founder of Patron Meat House, commented.
Reports as a support for a business owner
Syrve mobile application allows business owners and top managers to control their company every single minute. CEO can look at all the business results using only one app on the phone: the sales (comparing today with different days of this year or previous years), the rewards (best waiter of a team), best-selling items in a menu, the restaurant’s peak time and low season, and the inventory. As Dr. Ibraheem Al Ya’arobi said, the report mobile app is one of Syrve’s strong points that can support the owner of the business anytime even if he is not in the middle of the restaurant.
The mobile app is connected to the restaurant system: when something is deducted from the inventory in the Patron Meat House for instance, at the same minute it is visible on the Syrve mobile app. The system gives the possibility for managers and owners to easily check and control all the restaurant parameters and financial operations at the exact time.
Integrations with other platforms
If a restaurant needs integration with a third-party company or any other platform, Syrve is always ready for this. There are no difficulties for the Syrve team to make a collaboration with another company system that the restaurant wants to partner with. The system provides many opportunities for tech integrations that allow restaurants to make a profit most easily.
Problem-solving
Syrve is known for its fast support team that can respond and solve all the client’s problems in a few minutes. Patron Meat House founder, as a member of the UAE restaurant owners community that consists of more than 350 people, said that businesses are facing similar technical issues. Restaurants in the MENA region are suffering from a lot of system troubles including a united system for ordering taking and the speed of response from support, and they are looking for a decision to solve them.
Syrve allowed Patron Meat House not to suffer from these difficulties with the help of the support team that can cover all the needs. It takes two or three minutes to answer from a minute the client raises an issue to the support team. If the Syrve team has a solution, they can solve a problem immediately. If they don’t — the support service will follow up the next day and find a solution as soon as possible.
“No need to try another system and come back again to know that Syrve is one of the best automation systems. We know it from our colleagues, the surrounding environments, and the restaurant community because Syrve is covering all of our requirements,” — Dr. Ibraheem Al Ya’arobi said.
The system people trust
The Patron Meat House owner found Syrve with the help of word of mouth. He believes that one of the most important things in the business is a recommendation coming from the professional community: “It is not needed to spend a lot of money to be on newspapers or social media: you need to spend a lot of effort to support the people that trust you. People who believe in you will be a marketer for you”, Dr. Ibraheem Al Ya’arobi stated. The restaurant community sees Syrve as a robust system with a loyal support team that helps to develop the business and that they can trust.
“Great collaboration started with a common mindset: we share the same idea with the Syrve team that quality is not a coincidence. We have the same belief, and that is why we love to work together with Syrve!”
Patron Mear House owner will open a sister company soon in the same restaurant business. The overseas branch will be located in Saudi Arabia. Dr. Ibraheem Al Ya’arobi has already chosen Syrve as the main biosystem for his new company.
About Syrve
Syrve is an international comprehensive all-in-one POS and MENA’s second-largest Restaurant Management Software solution. The company is working on innovative solutions for the food service market in UAE (+54 countries) to automatize bars, restaurants, and hospitality businesses.
Headquartered in Dubai, UAE the company has gained over 6000 customers in 54 countries operating through locally presented offices in London, UK and Milan, Italy as well as through certified partnerships in different countries. Overall geographical outreach of the solution extends to 54 countries as of 2023.
Syrve POS clients include famous local and global restaurant chains and small businesses, such as Papa John’s, Baskin Robbins, Carrefour, Gourmet Gulf (brands Yo!Sushi, Texas de Brazil, Hummingbird and others), Le Pain Quotidien, Bulldozer Group, L’eto Caffe among others.
