Member-only story
How to Build a Scalable Company Wiki: A Step-By-Step Guide
Use this easy, 4-phase strategy to launch an internal knowledge base for your team this week.
In today’s rapidly expanding businesses, effective knowledge management is critical.
Recently, I worked with a client to build their first comprehensive company wiki. This was no small task, considering their organization had been built on institutional knowledge for years. With a 6% churn rate and most employees sticking around for 6+ years, you might wonder — why even bother with a wiki?
The answer: Growth.
Over the past five years, this client has expanded into new regions and grown to nearly 3,000 employees. As they scaled, so did their operational complexity.
Multiple departments were duplicated across regions, and ensuring consistent customer experiences became more challenging.
At the same time, the team was feeling overwhelmed. New hires needed access to vital resources like sales scripts, FAQs, troubleshooting guides, and overall process documentation.
The solution? It’s time to start documenting everything in a wiki.
Here’s the strategy I used to help them develop and implement their wiki — feel free to steal this for your own business: