InLong. Sweet. Valuable.byBoring Customer ServiceHow to De-escalate Angry CustomersThe Miracle of AcknowledgementJul 101
AI for Call Centers | Support Customer with AIHow to Handle Angry Customers in Call Centers: Mastering the Art of CalmDealing with angry customers is as much an art as it is a science, especially in the high-stress environment of a call center.May 13May 13
Michael HuggettAggressive Customer — 5 steps to Managing Using TRUCEDealing with an aggressive customer or work-related violence can be any incident in which a person is abused, threatened or assaulted in…May 1May 1
Victor PêgoSelling to CEOs : Lesson 1Why your customer hates you and what to do about it.Jan 31Jan 31
InLong. Sweet. Valuable.byBoring Customer ServiceHow to De-escalate Angry CustomersThe Miracle of AcknowledgementJul 101
AI for Call Centers | Support Customer with AIHow to Handle Angry Customers in Call Centers: Mastering the Art of CalmDealing with angry customers is as much an art as it is a science, especially in the high-stress environment of a call center.May 13
Michael HuggettAggressive Customer — 5 steps to Managing Using TRUCEDealing with an aggressive customer or work-related violence can be any incident in which a person is abused, threatened or assaulted in…May 1
Shep HykenWhat to Do When Customers Are Having a Bad Day?You’ve probably experienced this. No matter how hard you try to please some customers, they aren’t happy. It’s frustrating, but at the same…Jun 22, 2023
Kacey Shap, PhDHow insights from a disgruntled customer led a startup to achieve record sales in under 1 month“This product is sh*t! I’ve wasted so much time trying to make it work that I’ve thought about NOT using it at all,” he told me.Mar 15, 2023
Shelby NoahA Personal Guide to Handling Angry CustomersIn any business, you will eventually face a customer who is unhappy. Whether it be complaints about the services provided or frustration…Mar 8, 2023
