InNet Promoter ScorebyPromoter.ioAre there circumstances in which a company should exclude customers from NPS (Net Promoter Score)…There is a fairly simple question you can ask yourself to help you determine if a customer should be included in your NPS survey or not…Oct 26, 2017
InNet Promoter ScorebyPromoter.ioWhen calculating NPS, what do I do with users who experienced but did not buy?Without a doubt, these are important users to hear from. Their insights can be insightful, but remember that they come from a different…Nov 4, 2016
InNet Promoter ScorebyPromoter.ioWhat is the average NPS response rate these days?As already mentioned here by a few people, response rates are going to fluctuate from company to company due primarily to both the timing…Aug 14, 20171Aug 14, 20171
InNet Promoter ScorebyPromoter.ioWhat are some good techniques, methods or incentives for boosting customer and user participation…Contrary to what most people think, I believe that survey incentives are a bad idea.Aug 11, 2017Aug 11, 2017
CustomerGauge4 Steps to Make Your Net Promoter® and CX Program Truly GlobalAs your company grows, so does the diversity and backgrounds of your expanding customer base. Many companies struggle to adapt to a “think…Aug 8, 2017Aug 8, 2017
InNet Promoter ScorebyPromoter.ioAre there circumstances in which a company should exclude customers from NPS (Net Promoter Score)…There is a fairly simple question you can ask yourself to help you determine if a customer should be included in your NPS survey or not…Oct 26, 2017
InNet Promoter ScorebyPromoter.ioWhen calculating NPS, what do I do with users who experienced but did not buy?Without a doubt, these are important users to hear from. Their insights can be insightful, but remember that they come from a different…Nov 4, 2016
InNet Promoter ScorebyPromoter.ioWhat is the average NPS response rate these days?As already mentioned here by a few people, response rates are going to fluctuate from company to company due primarily to both the timing…Aug 14, 20171
InNet Promoter ScorebyPromoter.ioWhat are some good techniques, methods or incentives for boosting customer and user participation…Contrary to what most people think, I believe that survey incentives are a bad idea.Aug 11, 2017
CustomerGauge4 Steps to Make Your Net Promoter® and CX Program Truly GlobalAs your company grows, so does the diversity and backgrounds of your expanding customer base. Many companies struggle to adapt to a “think…Aug 8, 2017
InLife at TaxJar: Dispatches from a Distributed TeambyLizzy GreenburgHow do you keep a good thing going? (An Ode to NPS)At TaxJar, we’re a happy bunch. We like to have fun, but one thing we also all like to do, is work (well, work at TaxJar!). Someone very…Mar 13, 2017
AskNicelyAskNicely + Intercom —making it easy to collect and act on customer feedbackThis is a guest post by Aaron Ward, co-founder & CEO at AskNicely. The AskNicely-Intercom integration adds NPS® smarts to Intercom so SaaS…Dec 6, 2016
