AI for Call Centers | Support Customer with AITop 9 Reasons Why Customers Hate Call Centers and Why You Should Get an AI Call Center AgentEver been stuck in an endless loop of hold music while trying to get help from a call center? You’re not alone. Many customers find…Jun 28
One Contact CenterTop Habits for Call Center Agents to Boost Their PerformanceIn the fast-paced world of call centers, an agent’s ability to handle customer interactions effectively can make all the difference in…Aug 22
One Contact CenterCall Center Agents Must Avoid these 5 Communication Mistakes to Guarantee Positive Customer…Difficult customers and dramas come with the job when you’re a call center agent. It is your responsibility to manage these moments and…Sep 9, 2022Sep 9, 2022
Himanshu SinghPower Dialer vs Predictive Dialer: What to Use and WhenA couple of decades ago, anybody who had a career in sales knew how hard it was to sit and cold call a long list of prospects all day from…Apr 29, 2020Apr 29, 2020
One Contact Center5 Communication Blunders Your Agents Must Avoid to Guarantee Positive Customer ExperiencesDifficult customers and dramas come with the job when you’re a call center agent. It is your responsibility to manage these moments and…Jun 13, 2022Jun 13, 2022
AI for Call Centers | Support Customer with AITop 9 Reasons Why Customers Hate Call Centers and Why You Should Get an AI Call Center AgentEver been stuck in an endless loop of hold music while trying to get help from a call center? You’re not alone. Many customers find…Jun 28
One Contact CenterTop Habits for Call Center Agents to Boost Their PerformanceIn the fast-paced world of call centers, an agent’s ability to handle customer interactions effectively can make all the difference in…Aug 22
One Contact CenterCall Center Agents Must Avoid these 5 Communication Mistakes to Guarantee Positive Customer…Difficult customers and dramas come with the job when you’re a call center agent. It is your responsibility to manage these moments and…Sep 9, 2022
Himanshu SinghPower Dialer vs Predictive Dialer: What to Use and WhenA couple of decades ago, anybody who had a career in sales knew how hard it was to sit and cold call a long list of prospects all day from…Apr 29, 2020
One Contact Center5 Communication Blunders Your Agents Must Avoid to Guarantee Positive Customer ExperiencesDifficult customers and dramas come with the job when you’re a call center agent. It is your responsibility to manage these moments and…Jun 13, 2022
One Contact CenterEverything from how we work to how we think about the contact center workplace has changed, thanks…At the forefront of these objectives are the agents who are the point of contact between clients and businesses. To keep them engaged, we…Jun 2, 2022
One Contact CenterImportant Skills for Customer Service that Your Agents Should ExhibitWhat skills should leaders look out for when hiring employees for customer service roles? Well, the good thing about skills is that they…Jun 1, 2022
One Contact CenterCommunication Mistakes Call Center Agents Must Avoid to Guarantee Positive Customer ExperiencesDifficult customers and dramas come with the job when you’re a call center agent. It is your responsibility to manage these moments and…Apr 18, 2022
