One Contact Center·Sep 9, 2022Call Center Agents Must Avoid these 5 Communication Mistakes to Guarantee Positive Customer ExperiencesDifficult customers and dramas come with the job when you’re a call center agent. It is your responsibility to manage these moments and conversations to get the best possible outcomes. One of the most important things in situations like these is to avoid using the wrong words. On this note…Call Center Agent3 min readCall Center Agent3 min read
One Contact Center·Jun 13, 20225 Communication Blunders Your Agents Must Avoid to Guarantee Positive Customer ExperiencesDifficult customers and dramas come with the job when you’re a call center agent. It is your responsibility to manage these moments and conversations to get the best possible outcomes. One of the most important things in situations like these is to avoid using the wrong words. On this note…Call Center Agent3 min readCall Center Agent3 min read
One Contact Center·Jun 2, 2022How to Boost Your Call Center Workforce Engagement in today’s Remote or Mixed Working EnvironmentEverything from how we work to how we think about the contact center workplace has changed, thanks to the pandemic. Our goals and quest to deliver excellent customer service experiences, however, still remain unchanged. At the forefront of these objectives are the agents who are the point of contact between…Call Center Agent3 min readCall Center Agent3 min read
One Contact Center·Jun 1, 2022Important Skills for Customer Service that Your Agents Should ExhibitWhat skills should leaders look out for when hiring employees for customer service roles? Well, the good thing about skills is that they are easily observable and can be honed and developed. In this guide, we discuss nine of the most important skills that customer service professionals should exhibit to…Call Center Agent3 min readCall Center Agent3 min read
One Contact Center·Apr 18, 2022Communication Mistakes Call Center Agents Must Avoid to Guarantee Positive Customer ExperiencesDifficult customers and dramas come with the job when you’re a call center agent. It is your responsibility to manage these moments and conversations to get the best possible outcomes. One of the most important things in situations like these is to avoid using the wrong words. On this note…Call Center Agent3 min readCall Center Agent3 min read
One Contact Center·Mar 31, 2022call centerFun Facts About Working in a Call CenterSo, what does a typical day look like when you’re working in a call center? Well, it’s demanding, challenging, and fast-paced, but not devoid of some fun and quirky things in between. Below is a compilation of five fun facts about working in a call center. 1. Apologizing becomes a…Call Center Agent3 min readCall Center Agent3 min read
Call Center Studio·Mar 8, 20225 Best Practices for Better Agent Experience in 2022It goes without saying that agents are the backbone of every contact center operation — driving more sales, meeting customer expectations, increasing customer satisfaction, and loyalty, and, overall, representing your brand. …Call Center Agent5 min readCall Center Agent5 min read
Anabela NogueirainTalkdesk Engineering·Feb 11, 2022AI to the Rescue of the Agent’s Energy LevelsIf you have a chronic illness like an autoimmune disease like I do, you may have heard about the Spoon Theory. …Call Center Agent5 min readCall Center Agent5 min read
One Contact Center·Jul 7, 2021How Unseen WFH Call Center Agents Became Unsung Heroes of the PandemicWe recently expounded on How One Contact Center Emerged as Frontliners of Business’ Pandemic Response during the ensuing chaos that emerged with the coronavirus. …Call Center Agent3 min readCall Center Agent3 min read
One Contact Center·Jun 4, 2020Improve Your Customer Satisfaction Through Customer Service SolutionsCustomers have always been an important business entity for any organization. The competition is so high in the business world that organizations cannot afford to lose their customers. That is why an effective customer experience strategy is a must for increasing the loyalty of customers and improving customer satisfaction. …Call Center Agent4 min readCall Center Agent4 min read
