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AI TOOLSRevolutionizing Customer Engagement: Unleashing the Power of Call Centers AI 🌟🚀In an era where customer service dynamics are rapidly evolving, call centers are at the forefront of a transformative journey powered by…Nov 26, 2023
David Kostya5 Essential Features of a Call Center Management Software in 2023Is managing your call center becoming a pain?Nov 6, 2023
InCulchaNewsbyMichael Eric RossThe Guardian: A bold AI startup deletes call-center worker accentsIs Sanas’ real-time voice-changing technology fighting cultural bias or just perpetuating it?Aug 28, 2022
InTalkdesk EngineeringbyAnabela NogueiraAI to the Rescue of the Agent’s Energy LevelsIf you have a chronic illness like an autoimmune disease like I do, you may have heard about the Spoon Theory. Christine Miserandino…Feb 11, 2022
MindTitanCall center automation with AI — how to actually make it work?Managing a call center is a difficult feat. If you haven’t been in a contact center or call center, picture this to put it into…Jul 28, 2021
InBecoming Human: Artificial Intelligence MagazinebyJive CommunicationsCall Center Automation: 3 Ways AI Will Help (Not Replace) YouOct 17, 201711
