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InCX Insight LabbyScott CarmichaelEffective complaint handling with speech analyticsHow can your organisation utilise speech analytics to identify and flag potential complaints that were missed by your call handlers?Aug 13
Alan BlackmoreThe Cost-Saving Power of Conversational AI Agents in Modern BusinessTimes are tough, for any business efficiency and cost optimization are not just goals; they are imperatives. One of the most transformative…Jun 27
InAdmiring MultipotentialitybyHeather BradfordA Positive Call Centre ExperienceIs there such a thing in the world?! Oh my word!!Jul 188
Oak Street TechnologiesInbound Call Center: What it is, Benefits and How to ChooseWhat do you know about call centers? Here is what you need to know; importance, benefits, and the tips to choose the right one.Jan 29
InAn Ultra LifebyMichael HornerCustomer Service Isn’t Really Service Nor Customer Driven Any LongerAll it takes is making one phone call to talk to somebody about servicing your account.Jun 13
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TechcrampsTop 10 Best Headset for Call Center | 2024 | Best PicksWith every contact in the hectic world of call centers being an opportunity to leave a lasting impression, having the appropriate tools at…Jun 7
