Call Center

If you would like to build a customer relationship built on empathy and trust it would be a good idea to consider how you treat your call center. Is it an investment into the relationships with your clients or do you see it as a cost that needs to be cut and optimized? Have you ever wondered where call centers came from? In the 1960s, virtually all businesses were selling goods and products, so call centers were the only tool for them to build any kind of relationship with their customers. And the customer relationship was important, because it was the only thing…

Call centers are known for notoriously high employee turnover. In fact, the average tenure of a call center agent is around 22 months, and the annual attrition rate among India-based call center agents ranges from 28% for in-house agents to 38% for external subcontractors. …

You know… …it took me at least two hours to piece together this blog post. I mean, don’t get it twisted. I know how to focus on the subject. However, what kicks my ass the most is finding the best way to kick off this interesting topic without falling asleep. …

The job wasn’t a good one at DirecTV. it was “a job” and that’s really the best I can say about it. lying about rewards cards wasn’t exactly fun — but I was a stellar employee. I never called in sick, except for when I was really sick, There’s something…

Integrating intalk.io with LeadSquared CRM enables businesses to have real-time communication with their customers and prospects. The integration between intalk and LeadSquared CRM is a game-changer for businesses looking to take their customer relationship management to the next level.

Botcopy and Google know that every state has its own unique identity and aspirations, but they all share one thing in common: AI empowers them to reach their goals. — Google Cloud Contact Center AI and Botcopy’s web chat UI and live chat empower cities and states to boost quality of life for citizens and make tax dollars go further. The primary duty of the public sector is to serve the public. So it’s particularly satisfying to be involved with public sector projects. The COVID-19 pandemic was a wake-up call for the public sector to improve contact center automation. …

Call centers are a crucial part of many businesses, providing a direct line of communication with customers. However, not all call centers are created equal. — In fact, there are several different types of call centers, each with its own unique characteristics and purposes. In this blog post, we will explore the different types of call centers and what sets them apart from one another. 1. Inbound Call Centers

Introduction In this article, we will discuss the process of performing call center forecasting using machine learning, including overview of data collection, pre-processing, model training, model deployment, and the advantages of using machine learning for contact center forecasting. By the end of this article, you will have a better understanding of…