AI for Call Centers | Support Customer with AIMaximize Efficiency with Round Robin Call Routing: A Strategic Guide for BusinessesIn the fast-paced world of business, answering calls promptly is not just a courtesy — it’s a cornerstone of excellent customer service.Apr 301
Joseph ThomasSalesforce Service Cloud Voice — Part 3: Amazon ConnectThis story is the third in a series about Salesforce Service Cloud Voice. If you haven’t read the previous ones, please use these links:Apr 12
Success OkporainArtificial Intelligence in Plain EnglishStep By Step Guide to Implementing AI-Enhanced Call Routing with TwilioWith everyone trying to be better and smarter with what they do, effective call routing is crucial to ensure optimal customer experiences…Oct 12, 2023Oct 12, 2023
TRI_TEAMIVR Analytics: Harnessing Data for Improved Customer ExperiencesRevolutionizing Customer Service with IVR AnalyticsMar 27Mar 27
KARTHIK MinYavarTechWorksCalls routing from Avaya to SoftphoneHere, we will know about how to call routing from Avaya to Softphone. So these are the following steps required for the call routing setup.May 9, 2023May 9, 2023
AI for Call Centers | Support Customer with AIMaximize Efficiency with Round Robin Call Routing: A Strategic Guide for BusinessesIn the fast-paced world of business, answering calls promptly is not just a courtesy — it’s a cornerstone of excellent customer service.Apr 301
Joseph ThomasSalesforce Service Cloud Voice — Part 3: Amazon ConnectThis story is the third in a series about Salesforce Service Cloud Voice. If you haven’t read the previous ones, please use these links:Apr 12
Success OkporainArtificial Intelligence in Plain EnglishStep By Step Guide to Implementing AI-Enhanced Call Routing with TwilioWith everyone trying to be better and smarter with what they do, effective call routing is crucial to ensure optimal customer experiences…Oct 12, 2023
TRI_TEAMIVR Analytics: Harnessing Data for Improved Customer ExperiencesRevolutionizing Customer Service with IVR AnalyticsMar 27
KARTHIK MinYavarTechWorksCalls routing from Avaya to SoftphoneHere, we will know about how to call routing from Avaya to Softphone. So these are the following steps required for the call routing setup.May 9, 2023
Rendy DalimuntheIntelligent Call Routing with Feedback Loop MechanismHow advance tech such AI/ML can transform the basic function of contact center.Oct 6, 20221
FreJunEverything You Need To Know About Call RoutingDespite the availability of multiple channels to reach an organization, calling still remains the favorite owing to accessibility and…Sep 9, 2022
Behavioral Signals TeaminBehavioral Signals - Emotion AIAI as a Mediator in Communications During a PandemicNothing has been more pervasive, and fundamentally important, during the pandemic than technology. It is the connective tissue that is…Sep 28, 2020