Health HavenBrookhaven Rehabilitation and Health Care Center: A Commitment to Quality Care and Comprehensive…Brookhaven Restoration and Medical care Community is a recognized office committed to giving top-level medical services and recovery…Jul 29
Waleed MohsenTLDR: Notes on Rock Health’s ninth annual consumer adoption survey — Waleed MohsenWe’re witnessing the dawn of a new era in healthcare. Virtual care is no longer a ‘nice-to-have,’ AI is always one step ahead, and…Apr 1
Waleed MohsenCan you “templatize” a quality telehealth visit?Christian Milaster, telehealth guru and CEO at Ingenium Digital Health Advisors, and Dr. Wayne Pan, Medical Director at the San Francisco…May 15, 2023May 15, 2023
Waleed MohsenCall center turnover: 10 quotes on why staff quit — Waleed MohsenCall center training takes months, but yields shockingly high turnover.May 4, 2023May 4, 2023
Waleed MohsenTelehealth AI: All or nothing? — Waleed MohsenAs telehealth continues to gain momentum as a vital tool in healthcare, there’s been a surge in the use of artificial intelligence to…Mar 8, 2023Mar 8, 2023
Health HavenBrookhaven Rehabilitation and Health Care Center: A Commitment to Quality Care and Comprehensive…Brookhaven Restoration and Medical care Community is a recognized office committed to giving top-level medical services and recovery…Jul 29
Waleed MohsenTLDR: Notes on Rock Health’s ninth annual consumer adoption survey — Waleed MohsenWe’re witnessing the dawn of a new era in healthcare. Virtual care is no longer a ‘nice-to-have,’ AI is always one step ahead, and…Apr 1
Waleed MohsenCan you “templatize” a quality telehealth visit?Christian Milaster, telehealth guru and CEO at Ingenium Digital Health Advisors, and Dr. Wayne Pan, Medical Director at the San Francisco…May 15, 2023
Waleed MohsenCall center turnover: 10 quotes on why staff quit — Waleed MohsenCall center training takes months, but yields shockingly high turnover.May 4, 2023
Waleed MohsenTelehealth AI: All or nothing? — Waleed MohsenAs telehealth continues to gain momentum as a vital tool in healthcare, there’s been a surge in the use of artificial intelligence to…Mar 8, 2023
Waleed MohsenDo your contact center staff feel like “human shields?” — Waleed MohsenAs the founder of a company that aims to improve virtual care QA and training, I occasionally drop into a few of Reddit’s contact center…Feb 6, 2023
Waleed MohsenThe challenge of feedback in virtual care (and how AI can help) — Waleed MohsenEmployee surveys make two things crystal clear: 1)Employees want feedback and 2)They aren’t getting enough of it.Jan 30, 2023
Waleed MohsenLeveling up contact center training with AI — Waleed MohsenContact centers of all stripes face a significant challenge when it comes to hiring, training and retaining staff. Whether you’re in…Jan 25, 2023
