Almohannad AlsbeaiThe experience of people with disabilitiesSeveral years ago, I was diagnosed with a disc herniation, which meant I had to avoid lifting heavy weights to prevent aggravating my…Feb 25
InDigital GEMsbyHazal YıldızFrom Customer to Digital Citizen ExperienceThe digital transformation from the global pandemic has profoundly changed our lives from A to Z -including the public sector. The switch…May 12, 20211May 12, 20211
Almohannad AlsbeaiCitizen ExperienceWith the evolution of theories related to customer experience, coupled with the development of human engagement models and human-centered…Jan 14Jan 14
Oli FreestoneDigital local government: evolution or revolution?In the first of two articles on a once-in-a-lifetime opportunity to radically rethink how we deliver services to citizens, Simon Freeman…Sep 10, 2020Sep 10, 2020
Almohannad AlsbeaiThe experience of people with disabilitiesSeveral years ago, I was diagnosed with a disc herniation, which meant I had to avoid lifting heavy weights to prevent aggravating my…Feb 25
InDigital GEMsbyHazal YıldızFrom Customer to Digital Citizen ExperienceThe digital transformation from the global pandemic has profoundly changed our lives from A to Z -including the public sector. The switch…May 12, 20211
Almohannad AlsbeaiCitizen ExperienceWith the evolution of theories related to customer experience, coupled with the development of human engagement models and human-centered…Jan 14
Oli FreestoneDigital local government: evolution or revolution?In the first of two articles on a once-in-a-lifetime opportunity to radically rethink how we deliver services to citizens, Simon Freeman…Sep 10, 2020
Jan BitencourtManifesto SincronicidadeDear brands, Take an idea for a walk Discover new places for it Ask around What if? Look out the window, And dream big Touch people Young…Nov 4, 2019
Michael Martino10 Design Thinking questions to reimagine governmentWhere are citizens getting stuck in the customer service process?Jan 9, 2018
InEPCASbyJenni InglisIntroducing “Jan’s” story and why EPCAS mattersThis is “Jan’s” story. This is one example of why the EPCAS (‘Improving Equality and Empowerment through Person-Centred Energy Advice…Jan 8, 2018
