Andy BellinSIDE LabsCAS Chatbot — notes from the journeyOver the last six weeks, we’ve made lots of improvements to the Citizens Advice Scotland chatbot. Many of those improvements are behind…Nov 21, 2022
Niki TaigelinSIDE LabsGoing live: testing a chatbotOur methodology is built around the desire to get early and regular user feedback. No-code allows us to quickly prototype new ideas at…Aug 9, 2022
Michael DevlininSIDE LabsWhat can SCAH do with superhuman* voice understanding?We recently deployed a Voice AI system that directs SCAH callers to to their local bureau. We are now pondering: what next? What other…Mar 2, 2022Mar 2, 2022
Andy BellinSIDE LabsDocument signing solutionsSince the pandemic, many CABs have switched from mainly giving face-to-face advice to mainly giving remote advice. When giving advice…May 12, 2022May 12, 2022
Andy BellinSIDE LabsPrioritisation Plan — in briefIn the last update, we asked for help prioritising areas where technology could improve service delivery across Scottish CABs. Since then…May 10, 2022May 10, 2022
Andy BellinSIDE LabsCAS Chatbot — notes from the journeyOver the last six weeks, we’ve made lots of improvements to the Citizens Advice Scotland chatbot. Many of those improvements are behind…Nov 21, 2022
Niki TaigelinSIDE LabsGoing live: testing a chatbotOur methodology is built around the desire to get early and regular user feedback. No-code allows us to quickly prototype new ideas at…Aug 9, 2022
Michael DevlininSIDE LabsWhat can SCAH do with superhuman* voice understanding?We recently deployed a Voice AI system that directs SCAH callers to to their local bureau. We are now pondering: what next? What other…Mar 2, 2022
Andy BellinSIDE LabsDocument signing solutionsSince the pandemic, many CABs have switched from mainly giving face-to-face advice to mainly giving remote advice. When giving advice…May 12, 2022
Andy BellinSIDE LabsPrioritisation Plan — in briefIn the last update, we asked for help prioritising areas where technology could improve service delivery across Scottish CABs. Since then…May 10, 2022
Michael DevlininSIDE LabsCivTech Weeks #14–15: Go live!At 9am last Monday, we turned the new PolyAI system live on the Scottish Citizens Advice Helpline. (Here’s a 30-sec video of the system.)…Feb 17, 2022
Michael DevlininSIDE LabsCivTech Week #5: ‘Why do we keep building robots when they are so irrational?’Robots and AI: what’s the difference?Nov 9, 2021
Michael DevlininSIDE LabsCivTech Week #6: Decision day!Making tough decisions and planting 4000 treesNov 15, 2021
