InSIDE LabsbyAndy BellCAS Chatbot — notes from the journeyOver the last six weeks, we’ve made lots of improvements to the Citizens Advice Scotland chatbot. Many of those improvements are behind…Nov 21, 2022
InSIDE LabsbyNiki TaigelResearching & Building a chatbotWritten by Shivy Das and Niki TaigelAug 4, 2022
InSIDE LabsbyNiki TaigelGoing live: testing a chatbotOur methodology is built around the desire to get early and regular user feedback. No-code allows us to quickly prototype new ideas at…Aug 9, 2022Aug 9, 2022
InSIDE LabsbyAndy BellDocument signing solutionsSince the pandemic, many CABs have switched from mainly giving face-to-face advice to mainly giving remote advice. When giving advice…May 12, 2022May 12, 2022
InSIDE LabsbyAndy BellPrioritisation Plan — in briefIn the last update, we asked for help prioritising areas where technology could improve service delivery across Scottish CABs. Since then…May 10, 2022May 10, 2022
InSIDE LabsbyAndy BellCAS Chatbot — notes from the journeyOver the last six weeks, we’ve made lots of improvements to the Citizens Advice Scotland chatbot. Many of those improvements are behind…Nov 21, 2022
InSIDE LabsbyNiki TaigelResearching & Building a chatbotWritten by Shivy Das and Niki TaigelAug 4, 2022
InSIDE LabsbyNiki TaigelGoing live: testing a chatbotOur methodology is built around the desire to get early and regular user feedback. No-code allows us to quickly prototype new ideas at…Aug 9, 2022
InSIDE LabsbyAndy BellDocument signing solutionsSince the pandemic, many CABs have switched from mainly giving face-to-face advice to mainly giving remote advice. When giving advice…May 12, 2022
InSIDE LabsbyAndy BellPrioritisation Plan — in briefIn the last update, we asked for help prioritising areas where technology could improve service delivery across Scottish CABs. Since then…May 10, 2022
InSIDE LabsbyMichael DevlinCivTech Weeks #14–15: Go live!At 9am last Monday, we turned the new PolyAI system live on the Scottish Citizens Advice Helpline. (Here’s a 30-sec video of the system.)…Feb 17, 2022
InSIDE LabsbyMichael DevlinCivTech Week #5: ‘Why do we keep building robots when they are so irrational?’Robots and AI: what’s the difference?Nov 9, 2021
InSIDE LabsbyMichael DevlinCivTech Week #1: User testing and postcodesPutting the pedal to the metalOct 20, 2021
