Max StepanovA lovely triple: Customer Journey Maps (CJMs), Jobs to Be Done (JTBD), and Segmentation FrameworksCreating customer journey maps (CJMs), understanding the Jobs to Be Done (JTBD) framework, and using segmentation frameworks are one of the…Aug 28
Andrii YeshchenkoReal Estate Customer Journey with HubspotInspired by a recent case this study goes through buyer personas, customer touchpoints, and their visualization with a simple journey.Feb 20
Almohannad AlsbeaiMastering the Zero Moment of TruthIntroduction: Previously, I spoke about moments of truth in a previous article, which you can find here. While writing that article…Sep 4, 2023Sep 4, 2023
PxA feature enhancement that assist traveler departing from Changi Airport.#UXDI8 Project 3: Redesign iChangi mobile appOct 1, 2017Oct 1, 2017
Almohannad AlsbeaiMoments of Truth (MOT)Preface Have you ever wondered how the value of products or services is created in consumers’ minds? When you receive any service from a…Aug 28, 2023Aug 28, 2023
Max StepanovA lovely triple: Customer Journey Maps (CJMs), Jobs to Be Done (JTBD), and Segmentation FrameworksCreating customer journey maps (CJMs), understanding the Jobs to Be Done (JTBD) framework, and using segmentation frameworks are one of the…Aug 28
Andrii YeshchenkoReal Estate Customer Journey with HubspotInspired by a recent case this study goes through buyer personas, customer touchpoints, and their visualization with a simple journey.Feb 20
Almohannad AlsbeaiMastering the Zero Moment of TruthIntroduction: Previously, I spoke about moments of truth in a previous article, which you can find here. While writing that article…Sep 4, 2023
PxA feature enhancement that assist traveler departing from Changi Airport.#UXDI8 Project 3: Redesign iChangi mobile appOct 1, 2017
Almohannad AlsbeaiMoments of Truth (MOT)Preface Have you ever wondered how the value of products or services is created in consumers’ minds? When you receive any service from a…Aug 28, 2023
WeAgency DigitalWhat You Need to Know About Business to Create an Operating Communication MapWhat a communication map is, why you need it, and how to properly start making itJul 18, 2022
InXsolla DesignbyAnna BelenkoWhat to do if you need to create a Customer Journey Map but there are no customers yetWhat is a Customer Journey Map? It is the customer’s journey from when they decide to buy a product to when they stop using it. To draw up…Mar 24, 2023
Mariia LozbenThe road to user-centered design: best practices for customer journey mappingAs a senior UX and UI Designer with many years of practical experience, I’ve come to appreciate the critical role of customer journey…Feb 21, 2023
