Why is high performance in claims management essential for an insurance agency’s reputation? How is better efficiency, consistency in servicing clients correlated with improved claims management? Read to find out. — Due to the pandemic, the insurance industry faced a constant struggle. The year 2020 also pointed out many vulnerabilities in the industry. Also, there was an increasing need to simplify claims process. This situation outlined a obstinate industry challenge, i.e., improving productivity in claims servicing while reducing costs.