Cmdb

Back in 2014, I’ve been assigned to maintain and administer an ITSM ticketing tool providing enterprise global support for a large shipping services company. …

There are many use cases where you like to store data from REST-APIs in tables in ServiceNow. For example: Store managed devices (computer or mobile phones) from intune in CMDB Get information from Microsoft Defender and store it in CMDB Load license information from O365 Etc There are a lot…

The Snow Integration Connector for ServiceNow offers support desk and service management operators. These are professionals with actionable intelligence in Software Asset Management (SAM). Moreover, it is from the world’s leading platform SAM. Snow’s hardware and software audit information is to automatically fill the ServiceNow CMDB. This is with detail…

This article was originally published here on May 13, 2020. Business service mapping — the area of configuration management that perplexes so many IT professionals, yet that which provides the highest value in configuration management database (CMDB) projects. There are several major reasons IT gets stopped when it comes to…

This article was originally published here on March 14, 2018. The time will come when every company must upgrade its data center infrastructure. Sometimes, it isn’t as simple as upgrading a few outdated devices — but recently, companies are deciding that a complete data center migration is needed. The drivers…

This article was originally published here on April 05, 2018. The average tenure of a CIO is 18 months — the highest turnover rate of C-suite executives. One of the first tasks of a new CIO is to understand the company’s IT environment, what assets they have, and how it…

So, almost every vendor have integrations with larger ITSM tools and their CMDB solution. And obviously every vendor have their own vision how and on what detail level any of the physical devices or logical devices or networks or IP’s should be covered in CMDB. So if you have fore…

This article was originally published here on April 01, 2020. There is an old saying that you can’t manage something unless you can measure it. IT asset discovery can provide you with accurate and up-to-date data and information about everything you use in IT. You can then develop metrics using…

This article was originally published here on April 08, 2020. The importance of discovery comes from what it provides to the users of the configuration management database (CMDB): trustworthy data and greater speed to value. …