TestFyraOptimising Contact Centres: Setting Benchmarks & KPIs for SuccessContact centres are more than just a customer service hub; they are the frontline of customer experience and a critical component of brand…1d ago
Krishnakumar PGSIP: Understanding Back-to-Back User Agents (B2BUA)A Back-to-Back User Agent (B2BUA) is a key component in Session Initiation Protocol (SIP) networks that acts as an intermediary between two…Aug 7
AI for Call Centers | Support Customer with AIThe Ultimate Guide to B2B Sales TrainingB2B sales training is a specialized form of education designed to equip sales professionals with the skills, strategies, and knowledge…2d ago2d ago
Scott CarmichaelThe three key challenges organisations face when implementing automated quality assuranceWe take a look at the three main challenges organisations face when implementing automated quality assurance and put forward our solutions.6d ago6d ago
AI for Call Centers | Support Customer with AIHow to Choose the Best Call Center Staffing Agency in 2024In today’s customer-centric world, the efficiency and effectiveness of your call center can significantly impact your business’s success…5d ago5d ago
TestFyraOptimising Contact Centres: Setting Benchmarks & KPIs for SuccessContact centres are more than just a customer service hub; they are the frontline of customer experience and a critical component of brand…1d ago
Krishnakumar PGSIP: Understanding Back-to-Back User Agents (B2BUA)A Back-to-Back User Agent (B2BUA) is a key component in Session Initiation Protocol (SIP) networks that acts as an intermediary between two…Aug 7
AI for Call Centers | Support Customer with AIThe Ultimate Guide to B2B Sales TrainingB2B sales training is a specialized form of education designed to equip sales professionals with the skills, strategies, and knowledge…2d ago
Scott CarmichaelThe three key challenges organisations face when implementing automated quality assuranceWe take a look at the three main challenges organisations face when implementing automated quality assurance and put forward our solutions.6d ago
AI for Call Centers | Support Customer with AIHow to Choose the Best Call Center Staffing Agency in 2024In today’s customer-centric world, the efficiency and effectiveness of your call center can significantly impact your business’s success…5d ago
Krishnakumar PGSIP: Understanding REFER MethodIn our previous articles on Session Initiation Protocol (SIP), we have covered its basics, message flow, architecture, and an introduction…May 27
Waterfield Tech Conversational AIThis World Needs Quality ConversationsWar in Ukraine. Political violence in the US. Escalation in the Middle East. Stock market gyrations.6d ago
Krishnakumar PGSIP: BYE vs CANCEL MethodsTerminating SIP Sessions: Understanding the Key Differences Between BYE and CANCEL requests.May 29