InMirko Peters — Data & Analytics BlogbyMirko PetersRevolutionize Your Customer Interactions with Google Cloud Contact Center AI — Your Ultimate Guide…Step into the future of customer service where every interaction is an opportunity to impress and engage. This comprehensive guide unveils…Apr 15
InGoogle Cloud - CommunitybyNaveen Kumar MPython Webhook for integrating Dialogflow CX chatbot with CloudSQL databaseThis article is about Building a Hotel booking Chatbot in Dialogflow CX and integrating it with Mysql backend database which is hosted on…Mar 21, 2023
Mark HazellCoffee, Calls and Consternation: My finely ground coffee… and patience!Morning musings…Apr 6Apr 6
Abhishek AgrawalConnect Dialogflow CX with CCAIP and perform handoff to a human agentI was trying to integrate Dialogflow CX with CCAIP to test out the handoff feature. There are a lot of options and its easy to get…Jun 26, 2023Jun 26, 2023
BruvitiRevolutionizing Contact Center Customer Service with AI and Automation (Part 1)Did you know that today two-thirds of millennials expect to receive real-time customer service, while approximately three-quarters of all…Dec 9, 2023Dec 9, 2023
InMirko Peters — Data & Analytics BlogbyMirko PetersRevolutionize Your Customer Interactions with Google Cloud Contact Center AI — Your Ultimate Guide…Step into the future of customer service where every interaction is an opportunity to impress and engage. This comprehensive guide unveils…Apr 15
InGoogle Cloud - CommunitybyNaveen Kumar MPython Webhook for integrating Dialogflow CX chatbot with CloudSQL databaseThis article is about Building a Hotel booking Chatbot in Dialogflow CX and integrating it with Mysql backend database which is hosted on…Mar 21, 2023
Mark HazellCoffee, Calls and Consternation: My finely ground coffee… and patience!Morning musings…Apr 6
Abhishek AgrawalConnect Dialogflow CX with CCAIP and perform handoff to a human agentI was trying to integrate Dialogflow CX with CCAIP to test out the handoff feature. There are a lot of options and its easy to get…Jun 26, 2023
BruvitiRevolutionizing Contact Center Customer Service with AI and Automation (Part 1)Did you know that today two-thirds of millennials expect to receive real-time customer service, while approximately three-quarters of all…Dec 9, 2023
Cobus GreylingThe Low Hanging Fruit In CCAIIn this article I analyse the Gartner AI use-case Prism for AI in Customer Service. The question is often asked, what are the components of…Sep 7, 2022
AI TOOLS📰 Discover the Latest in AI: Your Daily AI Newsletter — October 17, 2023 🤖🚀Daily AI Newsletter — October 17, 2023 🤖🚀Oct 17, 2023
Rohit HarshWhy Contact Center Fundamentals Matter More than AIIn today’s technology driven world, contact centers are increasingly looking towards AI to enhance customer satisfaction. Chatbots…Nov 15
