Latest stories and news about Contact Centre

Contact Centre
23
Stories
20
Writers
Dennis ChaninChatbots Life
Voicebot: Why You Need to Add it for Your Customer Service Now
First chatbots, now voicebots. Voice-enabled chatbots are becoming the future of customer service. We are using voicebots more than we…Nov 18, 2020
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6 min read
DiUS
Amazon Connect: Scaling Development and Testing — Part 2
By Cody JenkinsJul 12, 2020
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5 min read
Dan Sandiford
How going digital-ONLY will save businesses: Customer Experience in a COVID-19 World
One of the most powerful shifts from our quarantine-imposed isolation is the way we conduct our commerce.May 4, 2020
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4 min read
Elevēo
What's in a name?
The Oxford dictionary puts it this way: “a word or set of words by which a person, animal, place, or thing is known, addressed, or…May 1, 2020
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3 min read
Ratan Kumar
How to Set up an Omnichannel Modern Contact Centre using AWS Connect?
Covid-19 has been hard for all businesses small and large, but especially for those whose technology setup didn’t equip their staff to…Apr 4, 2020
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6 min read
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Contact Center
Customer Service
Call Center
Customer Experience
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Workforce Management
Call Center Services
Customer Engagement
Cx
Rob Scott
Sunday Recap — Twilio, Cisco & Vonage
News Roundup 10th to 16th of August 2019Aug 18, 2019
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3 min read
Leor Grebler
Please Continue to Hold
Of all my hopes for a wonderful future, we’re not getting rid of humans. I can’t foresee this for at least another 20 years. At least over…Jul 9, 2019
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1 min read
Jim Rembach
How to Hire Right in Contact Centers: Top Experts Reveal Secrets
The first step in the contact center agent journey comes with the hiring process. During the past few decades in the industry I’ve come to…Jul 8, 2019
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7 min read
Dominic MonkhouseinFrom The Management Lab
Using the Net Promoter System to Create a Gold-Class Customer Contact Center: Meet Fionán Mc…
Nov 20, 2018
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3 min read
Siân HunterinTelecoms Trends with Dubber
Voice AI is Redefining Contact Centre Customer Service
As the first point of contact for customers, contact centre agents are the face, or voice, of the company.Oct 1, 2018
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3 min read
23
Stories
20
Writers
Related Topics
Contact Center
Customer Service
Call Center
Customer Experience
Call Centre
Workforce Management
Call Center Services
Customer Engagement
Cx
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