Conversational Banking

By Maryna Cherednychenko The evolution of the bank’s interaction with a client has a long history. Customers gained their first self-service experience with the advent of ATMs in the late 1960s. Further, in the 80s, telephone banking appeared and allowed clients to receive remote consultations. In the early 90s, banks…

Less than three decades ago, in the late '90s, the first rays of digital disruption shone across traditional banking with the expansion of usage of home PCs and the development in home internet connections. …

Today’s banks are increasingly turning towards artificial intelligence as a crucial tentpole in their digital strategy — and reaping significant rewards. As the technology continues to mature, virtual assistants are now able to offer a far wider range of services than ever before, courtesy of groundbreaking advances in conversational…

Isbank and Clinc just revealed the Maxi product they have been developing for the mobile banking application of Isbank Turkey in Money 20/20 2018. Isbank, who has been defining digital banking in Turkey, from being the first to bring the ATM technology to Turkey, to releasing the first mobile…

Voice skills: They’re the user interface that everyone’s talking about (and to). Amazon’s Alexa has tens of thousands of them, some more useful than others. Many of these are being built by FinTechs or other players in the financial space who are looking to make transacting and financial management easier…

As chat platforms and bots replace browsers and apps, the way we access bank services will change. This is a good thing. — It’s Christmas 2015 and I am in Delhi for my friend’s wedding. He’s French and naturally his parents have flown in (smelly) cheese and (good) wine for a little pre-party. We are in desperate need of quality French bread. Enter Goodservice, a well named instant messaging based concierge service. We…

Menus, icons, and clicks from the world of GUI have served us well by bringing computing (and so Online Banking) to the masses. …