State of the Conversation

This is the new home for my, and other Converse AI thoughts, musings, ideas and discussions around the nascent, but clearly exciting industry forming around ‘conversational interfaces’ and especially ‘bots’.

I am not totally convinced that the messenger “platforms” such as Messenger or WhatsApp are the only road to the future.

There are use cases that fit well to them (imho everything service oriented) and others that don’t (imho journalism might be one of them). With push becoming the top level layer of the future the whole “an…

The Conversational UI in the Middle of the Room

CUI Lessons Learned from IVR

While not a new idea, the past year has seen a groundswell of interest in the topic of conversational commerce and conversational user interface (CUI) design. By and large…

On conversational UI, chatbots and collective intelligence

The conversation as a medium was so far the preferred tool to interact with other ‘humans’. It allows us to share and receive information. Another way to look at it is to say that it helps us understand others and be understood…