Cross Team Collaboration

CUSTOMER ENGAGEMENT HAPPENS ON MANY TOUCHPOINTS, FIND OUT HOW TO IMPROVE CROSS-TEAM COLLABORATION TO MAKE SURE YOUR CUSTOMER ENGAGEMENT IS FIRING ON ALL CYLINDERS. Photo by Campaign Creators on Unsplash Customers are the lifeblood of any business. Without them, there is no business. However, customer engagement can be challenging to sustain over time. Companies that are successful at engaging customers with one touchpoint often struggle when it comes to engaging them again later.

Agile philosophy on software teams tells us that agile teams should be self-sufficient and independent. In other words, an agile team should own every aspect of their work end-to-end such as design decisions, engineering systems, implementation approach etc to be successful. …

Make yourself heard by understanding and catering to your audience — F1 and AUC are as meaningful to business people as terms like “customer acquisition” or “revenue growth” are to you (hint: not meaningful at all). Simply put, Non-technical stakeholders do not care about your metrics if it’s perceived to not be affecting them. You understand…

Powering Customer-Facing Teams to collaborate across their Business Apps, Seamlessly and Contextually — Today, customer-facing teams like Sales, Marketing, Customer Success and Support reside on their respective SaaS Platforms for their Job to be done tasks. For instance: Sales Teams on CRM Tools (Salesforce, Pipedrive), Customer Success teams on CS Tools (Gainsight, Toting), Support Teams on Help Desk Tools (Zendesk, Intercom) and Product…

Can there be workplace equity if “org charts don’t matter?” How did you feel the last time someone told you, “org charts don’t matter?” I have almost always heard that phrase in conjunction with some form of cross-team project or collaboration. When there is a equity — diversity, opportunity, and…

Sooner or later, you’ll be asked to reach out to another team or person to solve a cross-team dependency and you will have to defend your arguments in the discussion. How do you prepare for it? Where do you start? …

A quick step-by-step guide to adding an extra spark to your team — Two different species, working on the same goal… or are they? There’s a certain awkwardness that comes out of mixing designers and developers. The stereotype dictates: one is extroverted — the other introverted, one likes typefaces — the other likes logic. But they work together on the same project.

The Activity Content team is responsible for showcasing all the great activities and experiences GetYourGuide has in its inventory. The team values effectiveness, accuracy, and inspiration to help travelers book incredible travel experiences. Elena Koval, senior backend engineer, Felipe Marino, senior iOS engineer, tackled a major challenge of building a…

This is the second part of a talk I did for Agile Roundabout in March 2021. You can read the first part on the role and responsibilities of the agile delivery discipline or watch the full video on YouTube. Background — BBC Sounds BBC Sounds is a live and on-demand audio service from the…