InR Before DbyDebbie LevittCustomer-Centricity Theatre Is Doomed to FailThe story of a request for “customer-centricity and change management training” that is set up to fail.12h ago
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InBootcampbyAlexandros ShomperIs the Customer always right? It depends …The phrase “the customer is always right” has been a staple in customer service for decades and has been influential as it has been…May 13May 13
InThrivve PartnersbyPaul BrownFrom Excuses to Action: ‘It’s Not You, It’s Me’ in Customer-Centric OrganisationsOrganiations must move beyond treating customer centricity as a lofty ideal and instead focus on defining and fostering specific behaviours5d ago5d ago
Helge TennøThe Customer Centric TransformationEverything is connected. From what we think our job is, to how we measure it, how our technologies and data support us or our culture…Oct 12Oct 12
InR Before DbyDebbie LevittCustomer-Centricity Theatre Is Doomed to FailThe story of a request for “customer-centricity and change management training” that is set up to fail.12h ago
InBootcampbyEtienne YuanDon’t make this common job interview mistakeIt’s not about you, it’s about being usefulFeb 72
InBootcampbyAlexandros ShomperIs the Customer always right? It depends …The phrase “the customer is always right” has been a staple in customer service for decades and has been influential as it has been…May 13
InThrivve PartnersbyPaul BrownFrom Excuses to Action: ‘It’s Not You, It’s Me’ in Customer-Centric OrganisationsOrganiations must move beyond treating customer centricity as a lofty ideal and instead focus on defining and fostering specific behaviours5d ago
Helge TennøThe Customer Centric TransformationEverything is connected. From what we think our job is, to how we measure it, how our technologies and data support us or our culture…Oct 12
Arun MahendranPositionless Marketing: A New Paradigm in Brand GrowthIn today’s hyper-competitive and fast-changing business environment, sticking to a rigid brand identity can limit growth and alienate…Nov 23
InBlaBlaCarbyCyntia HorensteinQuality through the eyes of a Customer Support gardener🧑🌾Transform Customer Support with Quality, a game-changer to build a Customer Centric business.5d ago
Mark Bridges18 Case Studies Exploring Total Quality Management (TQM)In this article, we’ve compiled a collection of 18 case studies showcasing the implementation of Total Quality Management (TQM). Discover…Nov 17
