InCaffeinated MusingsbyBilal HallabThe Gateway to Innovation Lies in Pain: How to Turn Complaints into Digital BreakthroughsThere’s a secret ingredient to the best innovation stories. Spoiler alert: it’s not a huge budget, a sudden spark of genius, or some…Nov 18
Mohammed Diab, CMQ/OE, PMP5 Common Causes of Unresolved Customer Complaints, and How to Fix Them.The 5key reasons customer complaints remain unresolved & learn effective strategies to transform challenges into quality improvementJan 5
Xavier-Marie LedruCUSTOMER SERVICE VANISHES INTO THIN AIR IN THE 21ST CENTURYRecently, my wife switched for a new internet and telephone provider. She did everything online. She is quite experienced. Therefore, the…Oct 13Oct 13
Shep HykenTry a Triage Approach to Customer ComplaintsRecently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the speech, the…Aug 7Aug 7
InCaffeinated MusingsbyBilal HallabThe Gateway to Innovation Lies in Pain: How to Turn Complaints into Digital BreakthroughsThere’s a secret ingredient to the best innovation stories. Spoiler alert: it’s not a huge budget, a sudden spark of genius, or some…Nov 18
Mohammed Diab, CMQ/OE, PMP5 Common Causes of Unresolved Customer Complaints, and How to Fix Them.The 5key reasons customer complaints remain unresolved & learn effective strategies to transform challenges into quality improvementJan 5
Xavier-Marie LedruCUSTOMER SERVICE VANISHES INTO THIN AIR IN THE 21ST CENTURYRecently, my wife switched for a new internet and telephone provider. She did everything online. She is quite experienced. Therefore, the…Oct 13
Shep HykenTry a Triage Approach to Customer ComplaintsRecently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the speech, the…Aug 7
Shep HykenThe Customer Isn’t Always Right: Setting the Record StraightWhoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man…Nov 9, 2023
Sarah Dwi SeptyaniDoes the existence of social media shift our behavior, a lot? To become a less nice human being.Hi!Oct 15, 2023
Shep HykenWho’s to Blame for Poor Service? Uncovering the Real CulpritThe short version of the story is this. At about 9:15 p.m., I pulled into one of my favorite fast-food restaurants. There was one customer…Sep 22, 2023
