Shep HykenTry a Triage Approach to Customer ComplaintsRecently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the speech, the…Aug 7
Mohammed Diab, CMQ/OE, PMP5 Common Causes of Unresolved Customer Complaints, and How to Fix Them.The 5key reasons customer complaints remain unresolved & learn effective strategies to transform challenges into quality improvementJan 5
ComplianceQuestBuild Business Value by Proactively Listening to Your Customers’ ComplaintsThe world is shifting towards companies that are customer-obsessed. Gone are the days when business leaders would drive strategy meetings…Feb 7, 2021Feb 7, 2021
Shep HykenThe Customer Isn’t Always Right: Setting the Record StraightWhoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man…Nov 9, 2023Nov 9, 2023
Sarah Dwi SeptyaniDoes the existence of social media shift our behavior, a lot? To become a less nice human being.Hi!Oct 15, 2023Oct 15, 2023
Shep HykenTry a Triage Approach to Customer ComplaintsRecently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the speech, the…Aug 7
Mohammed Diab, CMQ/OE, PMP5 Common Causes of Unresolved Customer Complaints, and How to Fix Them.The 5key reasons customer complaints remain unresolved & learn effective strategies to transform challenges into quality improvementJan 5
ComplianceQuestBuild Business Value by Proactively Listening to Your Customers’ ComplaintsThe world is shifting towards companies that are customer-obsessed. Gone are the days when business leaders would drive strategy meetings…Feb 7, 2021
Shep HykenThe Customer Isn’t Always Right: Setting the Record StraightWhoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man…Nov 9, 2023
Sarah Dwi SeptyaniDoes the existence of social media shift our behavior, a lot? To become a less nice human being.Hi!Oct 15, 2023
Shep HykenWho’s to Blame for Poor Service? Uncovering the Real CulpritThe short version of the story is this. At about 9:15 p.m., I pulled into one of my favorite fast-food restaurants. There was one customer…Sep 22, 2023
Jack R. NoelComplaining Can Be Too Much Fun For Your Own GoodJack R. Noel September 9, 2023 [Foreword: I plead for everyone to read all the way through this article and pray it will be of some value…Sep 9, 2023
Charlotte Makala6 Ways to handle Customer ComplaintsComplaints come with the territory in any business. Many professionals view complaints as bothersome and even avoid them, but complaints…Mar 27, 2023