AI for Call Centers | Support Customer with AICall Center Security Best Practices to Protect Customer DataIn the digital world, call centers have become the heart of customer service for many businesses. They handle sensitive customer…Sep 51
Steve JonesModel your Customer as a graph not a schemaCustomer Matching used to be about the “Golden Record” and creating a set of rules that drove “certainty” in identification. Mastering was…May 24, 20231
David ChanWhen does a Composable approach to CDP make sense for a company?Truth be told, I’m a little burnt out from never-ending onslaught of Composable CDP vs Packaged CDP debates that seemly occur every day…May 2, 2023May 2, 2023
AI for Call Centers | Support Customer with AICall Center Security Best Practices to Protect Customer DataIn the digital world, call centers have become the heart of customer service for many businesses. They handle sensitive customer…Sep 51
Steve JonesModel your Customer as a graph not a schemaCustomer Matching used to be about the “Golden Record” and creating a set of rules that drove “certainty” in identification. Mastering was…May 24, 20231
David ChanWhen does a Composable approach to CDP make sense for a company?Truth be told, I’m a little burnt out from never-ending onslaught of Composable CDP vs Packaged CDP debates that seemly occur every day…May 2, 2023
LagortaHow does AI help Customer Segmentation?In the realm of marketing, understanding your customer is paramount. Customer segmentation, the process of dividing customers into groups…Dec 26, 2023
Joseph OsooHow to Implement a Data-Driven Customer Experience: Looking Beyond CX SoftwareCustomer Personalization As the Future of e-commerceJan 4, 2023
