typo‘Impactful Engineering: The Secret to Customer Delight’ with Jagannath Kintali, Ex-Head of…This blog was originally published in the Typo blog.Sep 20
Shep HykenSimplify the Complicated (Part Three)This is the third article this year about the concept of simplicity. Why? It apparently resonates with our subscribers, as there have been…Jun 5
Sirisha DinavahiinBootcampAmazon.in customer service, WOW!!Let’s evaluate a couple of Amazon.in features that are incredibly customer friendly.Aug 26Aug 26
Moises GarciainCarwow Product, Design & EngineeringDelighting Our Customers: The Journey to Exceptional User Experience at carwow🚗 Prioritising Customer Delight at carwowFeb 6, 2023Feb 6, 2023
Mark YarbroughThe Small Business Secret Weapon: How Chatbots Streamline Operations And Delight CustomersJul 6Jul 6
typo‘Impactful Engineering: The Secret to Customer Delight’ with Jagannath Kintali, Ex-Head of…This blog was originally published in the Typo blog.Sep 20
Shep HykenSimplify the Complicated (Part Three)This is the third article this year about the concept of simplicity. Why? It apparently resonates with our subscribers, as there have been…Jun 5
Sirisha DinavahiinBootcampAmazon.in customer service, WOW!!Let’s evaluate a couple of Amazon.in features that are incredibly customer friendly.Aug 26
Moises GarciainCarwow Product, Design & EngineeringDelighting Our Customers: The Journey to Exceptional User Experience at carwow🚗 Prioritising Customer Delight at carwowFeb 6, 2023
Mark YarbroughThe Small Business Secret Weapon: How Chatbots Streamline Operations And Delight CustomersJul 6
Customer Experience JournalCustomer Delight — Understand, Define & MeasureMoving from customer satisfaction to delight must be the ultimate goal of a business and customer delight index will help you measure…Sep 23, 2020
Shep HykenSurprise Your Customers (Without Breaking the Bank!)Surprising customers with something they weren’t expecting doesn’t have to be expensive. In many cases, it can be very inexpensive or even…Jun 24
Jason KnightinCodeXMarketing Execs Vs. The Web: Stop Fighting Battles You Already Won!For those of you who don’t know, I’ve been working since early 2010 as a freelance accessibility and efficiency consultant. In that time…Jun 20, 20211