Thomas SanderThe customer takes centre stage: the heartbeat of logistics and supply chain managementDelivering unparalleled value in logistics hinges on understanding and exceeding customer expectations. Speed, reliability, and…Jul 22
Shep HykenIf I Don’t Do It, Who Will?Not long ago, I wrote an article and created a video on Doing More Than Expected — even when it’s not included in your job description. I…Oct 25, 2023
AlltiusMillennials vs. Gen Z: 7 Key Differences in Customer Service Expectations (2024 Update)Customer service expectations are going through the roof with the rising competition as well as the adoption of new-age technologies such…Jun 28Jun 28
David Darab DDS MBAThe Customer’s ChasmThe magnitude of the difference between Perception and Expectation can determine Customer Satisfaction.Nov 29, 2023Nov 29, 2023
Akanksha MishrainDigitalExperience.live5 Innovative Strategies You Can’t Ignore for Future of Customer Experience (CX)Hey there, fellow business leaders! If you’re anything like me, delivering exceptional customer experiences is at the top of your priority…Jun 12Jun 12
Thomas SanderThe customer takes centre stage: the heartbeat of logistics and supply chain managementDelivering unparalleled value in logistics hinges on understanding and exceeding customer expectations. Speed, reliability, and…Jul 22
Shep HykenIf I Don’t Do It, Who Will?Not long ago, I wrote an article and created a video on Doing More Than Expected — even when it’s not included in your job description. I…Oct 25, 2023
AlltiusMillennials vs. Gen Z: 7 Key Differences in Customer Service Expectations (2024 Update)Customer service expectations are going through the roof with the rising competition as well as the adoption of new-age technologies such…Jun 28
David Darab DDS MBAThe Customer’s ChasmThe magnitude of the difference between Perception and Expectation can determine Customer Satisfaction.Nov 29, 2023
Akanksha MishrainDigitalExperience.live5 Innovative Strategies You Can’t Ignore for Future of Customer Experience (CX)Hey there, fellow business leaders! If you’re anything like me, delivering exceptional customer experiences is at the top of your priority…Jun 12
Päivi MeriläineninBootcampLearn why customer expectations are important to understand as a game-changerKnowing what the customer expects is the first and possibly most critical step in delivering good-quality service.Apr 14, 2021
Marketing Matters And MoreinNew Writers WelcomeYour Focus Groups Might be Out of FocusIt might be time to rethink your customer retention strat.May 2
Shep HykenMeeting Expectations Versus Managing HopeAt a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’…Jul 19, 2023