Lost in Translation — The Scarlett Johansson phenomenon
This is a story of how customer supporters are from Mars, developers are from Venus, and what we built to help them out.
I rarely need an alarm clock – for reasons that are painful and funny, but another time. However, the past couple of years the Banks and Telcos have joined hands to provide me with one.
It can be anytime from 4–8 am in the morning and the barrage of texts that go ping pong – you have…
I promised to write more in 2017. Those of you that follow me on Twitter know that I love reading about how design helps businesses succeed. Although there are many, many design disciplines, and they all have their place, I am particularly passionate about human-centered…
Si hay algo que detestamos como consumidores es que nos digan que no sin explicación aparente. Algo muy utilizado en soporte al cliente es “Lo siento, es nuestra política”. Respuesta inaceptable como pocas pero que soy culpable de haber utilizado alguna vez.