Customer Experience

Over the last few weeks I have been working with a brilliant Salesforce administrator, Jake Robbins. Amherst is one of our newest LlamaSite customers and Jake, a 7x certified Salesforce admin, is catching on so quickly to all the ways he can make his work easier, his data cleaner, and…

Sometimes people don’t want you to fix their issues with your product or service. My main product is a short-term rental property, but I also sell books and organize events. These are incredibly different product types, but the lesson of this article is the same for both: chasing reviews is…

Let’s assume that you created an amazing, innovative product that solves a key, unmet customer need. You figured out product-to-market fit, your key competitors and your differentiators. And yet, when it comes to monetizing that product — there is not a one-size fits all answer. And creating a monetization strategy…

Part 2 of The European Chatbot and Conversational AI Summit 2023–3rd Edition series Conversational AI and chatbots are now familiar technologies for many, businesses and consumers alike. When leveraged aptly, these automated customer service mechanisms can bring powerful results, including heightened convenience and cost reduction. Some enterprises have particularly demonstrated…

The so-called “Double Diamond” is a method that guides a lot of product discovery. The idea behind the Double Diamond is to go through phases of divergence (generating lots of ideas) and convergence (narrowing down the number of ideas). When doing product discovery, you apply convergence / divergence to a…

As eCommerce continues to grow rapidly across Africa, staying ahead of the latest trends is crucial for merchants seeking to capitalize on this expanding market. In this two-minute read, we will explore the most exciting eCommerce trends for African merchants in 2023 and discuss how KudiGo Storefront eCommerce can help…

Three key takeaways from the Global Service Jam 2023 — What a weekend! In less than 48 hours, teams from all over hit the streets to research problems around a secret theme, generate ideas, build prototypes, and test them. Around 50 locations Jamming to the beat of “Build: Re: Build.” Preparing vulnerable people for natural catastrophes, reducing our carbon footprint…

If you are reading this you probably making something for someone else. It could be a product, service or experience. The thing itself in a way is not as relevant but whatever it is be aware of the implicit message that you are sending across. This can be hard, because…

Rage clicks, and poor customer experience in general, can lower your small business’s revenue. Learn how UX design and user feedback can prevent this. — Sometimes, you only get one chance to convince a website visitor to become a customer. One bad turn and you could lose them forever. No wonder a recent survey by NAU showed that 88% of online consumers said they would abandon a website forever following a negative experience.