Customer Experience

A Tale of Unwanted Disruption: My Week Without Amazon On Wednesday, May 31, 2023, I finally regained access to my Amazon account after an unexpected and unwarranted lockout that lasted nearly a week, from Thursday, May 25. This wasn’t just a simple inconvenience, though. I have a smart home, and…

We live in a fast-paced digital era. This means businesses are constantly evolving to meet the ever-changing needs and expectations of customers. However, there is a noticeable disconnect between different generations when it comes to delivering an Ultimate Customer Experience®. The gap between more traditional approaches and a tech-savvy mindset…

Leveraging Ethnographic Insights for Improved Service Design Experiences Ethnographic research holds immense value in the field of service design, enabling designers to truly understand and empathise with the experiences of their users. As service designers, our role extends beyond merely creating visually appealing solutions; we strive to create meaningful and…

Chatbots are becoming increasingly popular in today’s digital age as a tool to enhance customer service and automate routine tasks. A chatbot is a computer program designed to simulate conversation with human users, typically through messaging applications, websites, or mobile apps. With the rapid advancements in artificial intelligence and natural…

20 reviews — and number 21 will surprise you — In this collection, you’ll find reviews that range from rave to monster-raving. They say more about the purchasers than the products, and provide a humorous insight into the minds of (us) consumers.

Obtaining an SSL certificate for your website is crucial for ensuring the security of user information and safeguarding it against hackers. It is highly recommended to have SSL implemented on the websites of companies that handle sensitive data such as financial information or medical records. …

A data product’s main ingredient is in the name, it is data. — In this article, I’m going to give my take on data products and why they’re so important in creating value for companies. This is part of a series, where I’ll follow up more specifically on what they are and how we make them. As a product manager, it’s only right…

In the rapidly evolving cryptocurrency landscape, organizations are constantly seeking innovative solutions to gain a competitive edge. On the other hand, customers are increasingly selective and only choose brands they trust. Let’s explore the role of customer experience in building trust and how providing added value can help you stand out. — The cryptocurrency industry is a battlefield with hundreds of wallet providers and exchanges competing for customer attention. Standing out is no easy task. However, research provides a clue: brands that earn customer trust gain loyalty, more sales, and positive word-of-mouth. In fact, 7 out of 10 consumers buy more from…

or How Can UX Save R&D Money? —