Customer Feedback

If you’re looking for the best cancellation flow examples for SaaS, you’re in the right place. While it’s normal for some users to unsubscribe for reasons, you shouldn’t just let it happen without doing something about it. And I’m not talking about making canceling their subscription impossible. I’m referring to…

Our goal is to provide an honest tool comparison, so please feel free to explore both pages about these tools. All the information presented on that page was written and actual on July 27, 2022 Canny vs. Ducalis Main Differences The main differences are product philosophy and how these tools handle users’ requests. Canny is…

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? You’re not alone. While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. So let’s dive…

If you have followed this series of articles that I am calling MVPverse, you would have caught that the sole reason for an MVP is to allow a team to collect the largest amount of validated learning about customers with the least effort. The two things to take out here…

Communicating with your customers to improve your product is important. But dealing with many comments in a systematic manner to incorporate them might be tough. What if you become too overwhelmed by the volume of feedback? And what if there’s a solution that could help you manage all the…

If you remember my previous blog — The lean startup and the goal of MVP — where I mention Eric Reis and how he popularised the use of MVP as a viable framework to bring the right products to the market. As per Eric, MVP is a version of a…

Nowadays a key factor for the success of companies is to understand their customers: what they think and feel. This is crucial when launching a new product or service, but also when improving an existing one. …

Customer feedback is a growing industry, but how do you know if it’s something you should be investing in? If you’re a business owner, it can be hard to know which resources should be a priority to you, and which are just another marketing trend. When it comes to customer…