InBeyond DelightbyNathan StrumCustomer Satisfaction vs Customer DelightThe difference between customer satisfaction and customer delight lies with their experience for that transaction.Mar 30, 2017
C P SutharsanA Personal Journey Through Key Frameworks in Product ManagementIn my experience with product management, I’ve learned how much frameworks can really change the game. They’re like trusty guides that help…Jan 20Jan 20
Userpilot TeamWhat is the Customer Happiness Index in SaaS and How Can You Increase ItSep 23, 2022Sep 23, 2022
One Contact CenterMore than splashy logos and percentage off discounts, consistently delightful communication would…This article will be discussing the simple strategies behind effective communication. To consistently engage your customers in successful…May 26, 2022May 26, 2022
InBeyond DelightbyNathan StrumCustomer Satisfaction vs Customer DelightThe difference between customer satisfaction and customer delight lies with their experience for that transaction.Mar 30, 2017
C P SutharsanA Personal Journey Through Key Frameworks in Product ManagementIn my experience with product management, I’ve learned how much frameworks can really change the game. They’re like trusty guides that help…Jan 20
One Contact CenterMore than splashy logos and percentage off discounts, consistently delightful communication would…This article will be discussing the simple strategies behind effective communication. To consistently engage your customers in successful…May 26, 2022
QaizenXSuccess Factors for Customer Experience SuccessCustomer experience, popularly known as CX, is your customers’ perception of their experience with your products and with your business. CX…May 18, 2022
Ncontracts DesignHow Lovable Is Your Product: MVP or MLP?Much has been said, written, tweeted, and blogged about the Minimum Viable Product (MVP). Even though Eric Ries, a fellow at IDEO and the…May 10, 2022
Matt JanawayCan Social Media Increase Customer Happiness?If your company ignores social media or uses it only for branding, marketing, or lead generation, you’re missing out on the most effective…Apr 26, 2022
