Mark BridgesThe Customer-Centric Executive’s Guide to Customer Journey MappingThis article discusses slides taken from a strategy consulting presentation on Customer Journey Mapping. You can download the full PPT…Mar 6
InUX PlanetbyDmitry SergushkinEverything you need to know about Customer Journey Map (CJM)What is Customer Journey Map (CJM)?Feb 23, 2024
Jerry GrzegorzekCustomer Journey MappingIn today’s hyper-competitive marketplace, understanding your customer is no longer a luxury, it’s a necessity. Businesses that truly grasp…Mar 4Mar 4
OutwitlyCustomer Journey Maps vs. Service Blueprints: What’s the difference?When it comes to design research tools, two of the most frequently used are Customer Journey Maps and Service Blueprints. Both are…Sep 6, 2021Sep 6, 2021
InBootcampbyEma DevcicUnderstanding the E-Commerce Customer Journey: Purchasing a Phone OnlineE-commerce has changed how consumers interact with businesses and make purchases. This transformation is especially evident in the…Jan 12Jan 12
Mark BridgesThe Customer-Centric Executive’s Guide to Customer Journey MappingThis article discusses slides taken from a strategy consulting presentation on Customer Journey Mapping. You can download the full PPT…Mar 6
InUX PlanetbyDmitry SergushkinEverything you need to know about Customer Journey Map (CJM)What is Customer Journey Map (CJM)?Feb 23, 2024
Jerry GrzegorzekCustomer Journey MappingIn today’s hyper-competitive marketplace, understanding your customer is no longer a luxury, it’s a necessity. Businesses that truly grasp…Mar 4
OutwitlyCustomer Journey Maps vs. Service Blueprints: What’s the difference?When it comes to design research tools, two of the most frequently used are Customer Journey Maps and Service Blueprints. Both are…Sep 6, 2021
InBootcampbyEma DevcicUnderstanding the E-Commerce Customer Journey: Purchasing a Phone OnlineE-commerce has changed how consumers interact with businesses and make purchases. This transformation is especially evident in the…Jan 12
InDelta CX HivebyDebbie LevittCreate Customer Journey Maps That Don’t SuckCustomer journey maps (CJMs) are a popular tool many companies use. Here’s how to tell if your map is actionable and good.Sep 7, 20231
Hilary CornaFrom Chaos to Clarity: How to Visualize and Optimize Your Customer JourneyThe start of a new year brings fresh opportunities to rethink how we approach our businesses, processes, and goals. It’s the perfect time…Jan 7
InEnterprise ArchitecturebyRazi ChaudhryJourney management platform in digital transformation explainedA Journey management platform that supports a connected and personalized customer experience delivered seamlessly across all touchpoints…Jan 8, 20231
