Peyton InmanDigital Customer Experience Design: Airbnb Accessibility RedesignA redesign of Airbnb’s residential accessibility options to make homes and apartments that have accessibility more prominent on the app…Jun 5Jun 5
Lindie Botes ✦inBootcampCustomer journey maps vs experience maps vs service blueprintsWhat is the difference and when do you use whichApr 23Apr 23
Richard McClurgFrom Prospects to Advocates: Mastering The B2B Customer Journey“It’s not the destination, it’s the journey,” Ralph Waldo Emerson wisely said. When it comes to success in the B2B world, it’s the customer…Jun 3Jun 3
Peyton InmanDigital Customer Experience Design: Airbnb Accessibility RedesignA redesign of Airbnb’s residential accessibility options to make homes and apartments that have accessibility more prominent on the app…Jun 5
Lindie Botes ✦inBootcampCustomer journey maps vs experience maps vs service blueprintsWhat is the difference and when do you use whichApr 23
Richard McClurgFrom Prospects to Advocates: Mastering The B2B Customer Journey“It’s not the destination, it’s the journey,” Ralph Waldo Emerson wisely said. When it comes to success in the B2B world, it’s the customer…Jun 3
Columbia RoadWhy and How to Create a Customer Journey Map — Download Free TemplateCustomer Journey Mapping has been around for some time now, but many companies are not taking full advantage of the business opportunities…May 12, 20172
Hasini AdhikariinADL BlogPicture This: 5 Reasons Visual Modeling Rocks for Business AnalystsIt would be hard to find anyone who had not heard the saying “A picture can speak thousand words”. What does this mean and why? This is…May 26
Dmitry SergushkinEverything you need to know about Customer Journey Map (CJM)What is Customer Journey Map (CJM)?Feb 23
