Shep HykenThree Things You Must Know About Dealing with Angry CustomersHow to handle angry customers is a topic I’ve covered in the past. Recently, I was interviewed by three different reporters/authors about…1d ago
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Brianna Langley HendersonDo We Say “Customer Representative” When We Really Mean “Company Representative”?How do you define and empower your customer service representatives? Do you call them “Customer Representatives” when, in reality, they’re…9h ago9h ago
Amber CaseA Centaur Solution For Customer Support: Amplifying AI Efficiency with Human EmpathyAI can help both the humans offering customer support and the people receiving the customer support. Here’s how:Sep 42Sep 42
Shep HykenThree Things You Must Know About Dealing with Angry CustomersHow to handle angry customers is a topic I’ve covered in the past. Recently, I was interviewed by three different reporters/authors about…1d ago
InProduct CoalitionbySocial Stories by Product CoalitionSupercustomers: The Ones Who Keep Coming Back, Again and Again.Have you ever thought about why customer loyalty is important to profitability?Sep 143
Brianna Langley HendersonDo We Say “Customer Representative” When We Really Mean “Company Representative”?How do you define and empower your customer service representatives? Do you call them “Customer Representatives” when, in reality, they’re…9h ago
Amber CaseA Centaur Solution For Customer Support: Amplifying AI Efficiency with Human EmpathyAI can help both the humans offering customer support and the people receiving the customer support. Here’s how:Sep 42
Ethan HughesForex Broker Best Known for Customer SupportThe forex trading world moves at a rapid and dynamic pace, with moments sometimes altering fortunes. It is for this reason that both…Nov 2617
AI for Call Centers | Support Customer with AITop Customer Support Tools to Elevate Your Service in 2024In today’s competitive business landscape, efficient customer support is no longer optional — it’s essential. With customers expecting…1d ago
InMuddyUmbyStephanie WilsonI Throw Rockin’ Dance Parties With Customer Service Hold MusicWe shake it all day — that’s how long I’m on holdSep 228
