Two weeks ago:
Maslow had it wrong. To get it right, we have to move social needs to the bottom of his pyramid.
-Matthew Lieberman (Professor of Social Cognitive Neuroscience at UCLA and author of the book Social)
Disclosure: I’m a client of NiceReply
It goes without saying that as support professionals, we’re after whatever information can help us understand what improvements can be made to our service, product…
Who doesn’t love a good comeback story?
Mike Murchison was an eager freshman international relations major at University of Toronto in 2007 before a traumatic brain injury left him with a severely hemorrhaged…
To the Spectrum Company:
I write this letter as a result of countless interactions with your customer service representatives — including floor supervisors — who have been unwilling to resolve an ongoing problem with Spectrum. This issue is one that only…
Não é ele a razão pela qual trabalhamos?
No início do mês, tive a oportunidade de participar da primeira edição do evento Connect, promovido pela Full Contact, em Denver (Colorado).