Shep HykenThree Customer Service Lessons from a World TravelerI’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. I experienced…Jan 10
Shep HykenIs It Okay to Call a Customer or Employee Honey?Just the other night, my wife and I joined some friends for a nice dinner. The server, who may still have been in high school, was taking…May 25, 2022
Shep HykenThe Customer Is NOT Always Right — Again!Whoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man…Oct 6, 2023Oct 6, 2023
Shep Hyken5 Steps on How To Acknowledge a ComplimentMy very funny friend, Tim Gard, who also happens to be a wonderful keynote speaker, had a great question: “Doesn’t anyone know how to take…Jun 1, 2023Jun 1, 2023
Shep HykenThe Difference Between What Customers Want and What They NeedMany years ago, I walked into an Ace Hardware store to find a new hinge for a swinging door. When I showed the salesperson my broken hinge…Aug 30, 2023Aug 30, 2023
Shep HykenThree Customer Service Lessons from a World TravelerI’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. I experienced…Jan 10
Shep HykenIs It Okay to Call a Customer or Employee Honey?Just the other night, my wife and I joined some friends for a nice dinner. The server, who may still have been in high school, was taking…May 25, 2022
Shep HykenThe Customer Is NOT Always Right — Again!Whoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man…Oct 6, 2023
Shep Hyken5 Steps on How To Acknowledge a ComplimentMy very funny friend, Tim Gard, who also happens to be a wonderful keynote speaker, had a great question: “Doesn’t anyone know how to take…Jun 1, 2023
Shep HykenThe Difference Between What Customers Want and What They NeedMany years ago, I walked into an Ace Hardware store to find a new hinge for a swinging door. When I showed the salesperson my broken hinge…Aug 30, 2023
Shep HykenThe Difference Between Repeat Customers and Loyal CustomersIn a recent Shepard Letter, I discussed the Trust Gap, which is the difference between an organization’s belief that their customers trust…Apr 6, 2023
Shep HykenHow Personalization Enhances Business Relationships and the Customer ExperienceBuilding Authenticity and Trust in Business through Impactful CommunicationAug 29, 2023
Shep HykenTipping Used to Be For Good ServiceThe other day I was at the airport and ordered a chicken sandwich from one of the “to go” restaurants. When it came time to pay, they…Apr 5, 2023
