Shep HykenBeing Different or Being Better … It’s Your ChoiceDo you want to be better or different? That’s the question that Sally Hogshead, an amazing professional speaker who specializes in being…Aug 21
Shep HykenStreamline Your Workflow: Tips to Simplify the ComplicatedThis is the third article this year about the concept of simplicity. Why? It apparently resonates with our subscribers, as there have been…Jun 28
Shep HykenBetter vs. Different: How to Stand Out in Customer ExperienceDo you want to be better or different? That’s the question that Sally Hogshead, an amazing professional speaker who specializes in being…Sep 16Sep 16
Shep HykenChange Requires Choice (and Work)At the end of the CEO’s speech to his employees, he said, “And one other thing, we want to deliver better customer service.” Then he walked…Jun 21Jun 21
Shep HykenHow Aligned Teams Can Supercharge Your Customer Experience with Alan WilliamsUsing the Hospitality Mentality to Shape Your Company CultureSep 4Sep 4
Shep HykenBeing Different or Being Better … It’s Your ChoiceDo you want to be better or different? That’s the question that Sally Hogshead, an amazing professional speaker who specializes in being…Aug 21
Shep HykenStreamline Your Workflow: Tips to Simplify the ComplicatedThis is the third article this year about the concept of simplicity. Why? It apparently resonates with our subscribers, as there have been…Jun 28
Shep HykenBetter vs. Different: How to Stand Out in Customer ExperienceDo you want to be better or different? That’s the question that Sally Hogshead, an amazing professional speaker who specializes in being…Sep 16
Shep HykenChange Requires Choice (and Work)At the end of the CEO’s speech to his employees, he said, “And one other thing, we want to deliver better customer service.” Then he walked…Jun 21
Shep HykenHow Aligned Teams Can Supercharge Your Customer Experience with Alan WilliamsUsing the Hospitality Mentality to Shape Your Company CultureSep 4
Shep HykenHow AI and Humans Are Changing the Customer Service Game with Gaurav PassiSeamlessly Combining AI, Human Touch, and Data in Customer ExperienceAug 14
Shep HykenBeyond Excuses: Embracing Empathy When Business Is Out of Your ControlLast month I was in Las Vegas for a major convention. I stayed at a very nice hotel, and each night I tried to fall and stay asleep. I…Aug 17, 2023
Shep HykenPlaying to Win in Customer ServiceOne of the more enjoyable activities in my life is playing hockey. When I’m in town — not out speaking at conferences — I lace up the…Sep 20, 2023
